Your Google Home may be unable to find your Chromecast because your iPhone or iPad’s Bluetooth is turned off.Įnable your iPhone/iPad’s Bluetooth settings by going to your device’s Settings, followed by Bluetooth, and toggling it on. Ensure Your iOS Device’s Bluetooth is Turned On Go back to the Google Home app and see if your Chromecast is visible now. Now, go to App location permissions and configure it so Google Home can always use your location by selecting the option Allowed all the time. If you don’t see your Location settings there, you can access them through the Settings app. Open your Location settings from the device’s control bar, which you can access by sliding down on your screen. So, you must ensure your Android phone or tablet is sharing its location with the app. Your Google Home needs to access your location to find your Chromecast. Ensure Your Android Device is Sharing its Location If you find that any of your cables are worn or damaged, consider replacing them. So, you may need to plug it into a wall outlet instead. To learn more about Chromecast power cables, check out our article How To Power My Chromecast Properly? Last update on / Affiliate links / Images from Amazon Product Advertising API. This will increase your TV USB’s native power supply, creating enough electricity to power your Chromecast. If your TV USB port can not supply enough electricity on its own, consider using a USB power cable for Chromecast. Other Chromecasts can be plugged into your TV’s USB port. Make sure the Chromecast’s HDMI cable is plugged into your TV’s HDMI port and that you’ve selected the correct input channel.Ĭhromecast Ultras and Chromecasts with Google TV can only be plugged into a wall outlet with the provided USB cable and adapter, so ensure you’re using the cables that originally came with the device. Your Chromecast must be securely plugged into your TV and a power source. Check If Your Chromecast Needs to be Factory Reset Ensure Your Wi-Fi Router Hasn’t Malfunctioned Make Sure You’re Close Enough to the Chromecast Check that Both Devices are Connected to the Same Network For more information, please consult the Chromecast forum: !forum/chromecastįor additional issues, please read our list of troubleshooting tips. The number of devices connected to the network and length of time since the router was restarted may also impact performance. What else can I try?īandwidth and connectivity within your home Wi-Fi network may affect Chromecast performance. Unplug the USB cable or power cable (depending on how the device is powered up).ģ. Remove the Chromecast device from the HDMI slot.Ģ. For example, some customers have reported that turning off their anti-virus or ad-blocking app resolved their playback issues.Īlso, make sure that you have the most recent version of the RealTimes app on your device.įinally, restarting the Chromecast can also resolve this issue:ġ. This can occur if another app was recently installed that adversely affects network connectivity. Casting used to work fine, but now it doesn't. I uploaded a video to my Cloud Library and it still doesn't cast-why? When you download a movie or TV show from the iTunes store, iTunes stores it on your device in a way that does not allow other apps to access it therefore, it will not show up in RealTimes and can't be cast using our app. Why can't I cast iTunes TV shows or movies I've purchased? To cast your Stories, you must upload them to Cloud first and play them from Stories > Cloud tab. Note: Photos cannot currently be cast from iOS devices. For more information, see: Optimal speeds for casting videos For streaming from camera roll, at least 4 Mbps is needed. For streaming from the Cloud, at least 1 Mbps is needed. If your videos are in a different format, or if the video bitrate is higher than 14 mbps, they will need to be uploaded to RealCloud first so we can convert them to a supported format for casting.Īlso, make sure you have enough bandwidth. Chromecast supports the formats listed here: This can depend on the format and size of the file you're trying to cast. Why can't I cast a video that's stored on my iPhone or iPad?
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